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FAQ's
Here you will find answers for the most frequently asked questions

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  1. How do I set-up/change email forwarding?

  2. For Windows Accounts Please follow the instructions at the H-Sphere Menu Guide.

    For Linux Accounts Please follow the instructions at the cPanel 7 User Guide.

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  3. How do I Configure Outlook Express for sending mail?
  4. 1.Open Outlook or Outlook Express.

    2.On the Tools menu, click Accounts.

    3.Select the email account you wish to modify and click the Properties button.

    4.Click the Servers tab.

    5.Under the Outgoing Mail Server Heading, Check the My server requires authentication check box.

    6.Click the Settings button.

    7.In the Logon Information dialog box, click to select the Use same settings as my Incoming Mail server option.

    8.Click the OK button until the Internet Accounts dialog box appears, and then click Close.

    9.Exit from Outlook or Outlook Express. The next time you start Outlook or Outlook Express the new settings will take affect.

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  5. How do I setup my email account at my Hshpere Control Panel (Windows Hosting) ?
  6. From CP home page, select E-mail to create mail boxes, assigning mailbox size, activating spam and anti-virus features etc. You can send/receive your e-mail from:

    1. POP mail program like Outlook Express:

      1. POP/SMTP Server: mail.yourdomain.com

      2. Username: mailID@yourdomain.com

      3. Password: Password that you entered while creating your
        mailbox.



    2. WebMail: We provide three webmail clients for you to send/receive/manage your e-mail. These are SQWebMail, Squirrelmail and Horde. You can use anyone by visiting http://mail.yourdomain.com

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  7. I'm not being able to send e-mails from outlook express. I guess my ISP is blocking port 25. Is there is any availbale ports to try?
  8. Yes you can use the alternative ports 587 or 110.
    also If there is any local anti-spam/personal firewall, please disable it and try again.

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  9. How do I add additional email boxes/aliases?
  10. For Windows Accounts Please follow the instructions at the H-Sphere Menu Guide.

    For Linux Accounts Please follow the instructions at the cPanel 7 User Guide.

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  11. Do I still get regular POP email boxes when I use web based email?
  12. Yes. Each account also comes with a number of regular POP accounts that will allow you to pickup email with any standard email program like Outlook Express or Eudora.

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  13. What is email forwarding?
  14. This is a useful feature which allows you to forward e-mail sent to your domain to another account. For example info@yourdomain.com etc. All mail received at this address will be automatically forwarded to a single existing email account (e.g. yourname@another_domain.com).

    This is useful when you work at two separate locations, or have gone on holiday.

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  15. Do you provide web based email?
  16. Yes.
    For linux accounts you can access your web mail by going to the following link: http://www.mydomain.com/webmail/.

    For Windows accounts you can access your web mail by going to the following link: http://mail.mydomain.com/.

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  17. How do I setup Email account with Outlook Express?
  18. Click here for detailed instructions

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