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FAQ's
Here you will find answers for the most frequently asked questions

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  1. How do I upload my website files (Windows Hosting)?
  2. You can upload your website files using File Manager in your CP or by using any FTP client like SmartFTP, CuteFTP etc. Always upload your files in the domain folder. MS Access database should be kept in root directory. This will prevent anyone to download these files via HTTP.

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  3. Is there is a method to test my website (Windows Hosting)?
  4. You can view your website before it is actually resolving to our servers via the Instant domain name alias feature. Click on Web Options and then your domain name. You'll see this feature towards the end of the page.

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  5. How do I fine tune my website (Windows Hosting)?
  6. From Hsphere control panel home page, select Web Options. On the next page, select the domain for which you want to activate various web options like SSL, Directory Indexes, AWStats etc. Activate various options as per your need. Most important of these options is Directory Indexes. After turning it on your can enter your website's default page.

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  7. How do I set my index pages instead of those specified in the default settings (Windows Hosting)?
  8. To set your custom directory indexes, do the following from your control panel (Hsphere):

    1. Select Quick Access in the Account menu.

    2. Click the Web Options icon on the page that shows.

    3. Click the Edit icon next to the domain you need.

    4. On the Web Service page, scroll down to find the Directory Indexes option and turn it on.

    5. Agree with the charges.

    6. In the box that appears, enter the names for files that will be treated as indexes. Put file names in the descending order of priority and separate them with spaces (e.g. index.html cgi.bin about.html). list you have made, click the Edit icon next to the Directory Indexes option: with spaces (e.g. index.html cgi.bin about.html).

    7. To edit the list you have made, click the Edit icon next to the Directory Indexes option: with spaces (e.g. index.html cgi.bin about.html).

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  9. How do I change my FTP password using Hsphere control panel ?
  10. To change your FTP Password, please follow the following the steps:

    1) login to your Hsphere Control Panel
    2) From the Top menu open (FTP/User Account)
    3) Select FTP User, a new page will open.
    4) Click on the icon just near the password.
    5) Enter your new password and repeat it again. Then submit

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  11. How do I setup and use SSH?
  12. For security purposes, we do not enable SSH access by default.

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  13. What is SSH and do you support it?
  14. SSH is similar to telnet, but it's more secure. It uses high level encryption and compression to make sure nobody can takeover or eavesdrop on your telnet session. Due to to the security risks associated with providing SSH accounts, we do not enable SSH access by default.

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  15. How do I configure my FTP software?
  16. To connect to your site you must first be connected to the Internet. You will need the following information.

    FTP Host: ftp.yourdomain.com or the IP address of the server that you are hosted on.
    FTP Username: Your FTP UserName
    FTP Password: Your FTP Password

    To connect to your site you must first be connected to the Internet. You will need the following information.

    FTP Host: ftp.yourdomain.com or the IP address of the server that you are hosted on.
    FTP Username: Your FTP UserName
    FTP Password: Your FTP Password

    More informaion on setting up your FTP UserName and Password can be accessed through the following links:

    For Windows Accounts Please follow the instructions at the H-Sphere Menu Guide.

    For Linux Accounts Please follow the instructions at the cPanel 7 User Guide.

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  17. Where can I find information on uploading my Web Site?
  18. Hoststore.net has set up tutorials on our online support center for uploading your files using the most famous FTP and Web publishing softwares.

    Please go to the Tutorials Section to view the tutorial for your Web publishing method.

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  19. How do I upload my website using Cute FTP?
  20. Please click here for detailed instructions.

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